Terms of Service
This is a draft that has not been reviewed by a lawyer. DRAFT, last edited October 2026.
Agreement
These terms govern your use of FrontWrench, provided by FrontWrench. You can contact us through the Help page in your account. By creating an account you agree to them.
The product
FrontWrench is a web-based software service for home-service businesses (plumbing, HVAC, cleaning, roofing and similar). It provides an AI web-chat receptionist that qualifies customers, quotes your configured price ranges and books jobs, plus leads/CRM, job scheduling and technician assignment, quotes and invoices, conversation history and a dashboard. Phone answering, SMS and in-app card payments are not yet available and are labelled "coming soon".
Plans and pricing
Monthly subscriptions, billed in advance, flat per business: Answer $149/month, Run $349/month, Grow $699/month (USD; applicable sales tax/VAT is added at checkout). During the free beta no payment is needed; beta accounts get 14 days' notice before paid plans start. New accounts get a 14-day free trial with no card required. After the trial, a paid plan is needed to keep using the app; your data is kept.
Payments
Online payments are not enabled yet; paid plans and payment options will appear here once available. Your purchase is also subject to the payment processor's own buyer terms, shown at checkout. Subscriptions renew automatically each month until cancelled.
Cancellation
You can cancel any time from Billing → Cancel subscription. Cancellation takes effect at the end of the current billing period, and you keep access until then. See our Refund Policy.
Your responsibilities
You set your services, prices, hours and service area; the AI quotes only those ranges and final prices are your responsibility. You must have the right to contact the customers whose data you enter, and you must not use the service for unlawful, abusive or spam purposes.
AI limitations
AI replies can be wrong. Review bookings and quotes; safety tips from the AI are general guidance, not professional advice. In emergencies customers are told to call 911 or their utility.
Availability
The service is in beta and provided "as is" without uptime guarantees. We may change features with notice.
Liability
To the extent permitted by law, our total liability is limited to the fees you paid in the 3 months before the claim, and we aren't liable for indirect or consequential losses (including lost jobs or revenue).
Termination
We may suspend accounts that break these terms or harm the service. You can close your account at any time by contacting us.
Governing law
These terms are governed by the laws that apply where the operator of FrontWrench is established, unless mandatory local law says otherwise.